Infrrd, a leading provider of Intelligent Document Processing (IDP) solutions, today announced a partnership with New Mexico Mutual, New Mexico’s largest workers’ compensation insurance provider, following a successful proof of concept (POC) that demonstrated the potential of AI-powered document automation to streamline and modernize claims intake. The technology is expected to enhance operational efficiency and support faster document handling, enabling employees to spend more time on meaningful work that supports injured workers and policyholders.

Workers’ compensation claims generate a continuous stream of medical records, provider bills, legal correspondence, wage documentation, and other claim-related documents arriving through multiple channels. Traditionally, processing these documents requires significant manual effort to classify, index, match, validate, and route information before it reaches claims professionals. New Mexico Mutual set out to evaluate whether AI-powered automation could transform this intake process, reduce manual document handling, and enable claims teams to focus more of their time on claim decisions, customer service, and higher-value activities.

New Mexico Mutual evaluated multiple IDP vendors, drawing on industry research and specialist input, before selecting Infrrd for the proof of concept. Working closely with business teams to define success criteria, New Mexico Mutual conducted a proof of concept with Infrrd’s Intelligent Document Processing platform, integrating AI-driven document processing with Guidewire Claim Center. The POC successfully demonstrated Infrrd’s ability to automate key aspects of New Mexico Mutual’s claims document processing, validating its capabilities across eight in-scope document types. The capabilities included intelligent document identification & data extraction, mailbox integrations, and custom document splitting & merging. The POC also validated integration with Guidewire for claim and claimant lookup, confidence-based routing for straight-through processing and human review, and operational reporting—establishing a strong foundation for scaling intelligent document automation across NMM’s claims operations.

Using AI, computer vision, and natural language understanding, Infrrd’s platform classifies incoming documents, extracts business-critical information, and validates relevant claims information against Guidewire Claim Center. Documents meeting defined confidence and validation criteria can move through straight-through processing (STP) without manual intervention, while exceptions are routed through a human-in-the-loop (HITL) workflow for review and correction. The Guidewire validation logic also enables claim and claimant information to be cross-checked before routing, helping identify ambiguous or conflicting matches and directing those documents to human review rather than allowing uncertain data to flow downstream.

Proof of Concept Results and Production Vision

The POC demonstrated several capabilities that Infrrd and New Mexico Mutual plan to build upon as the solution progresses toward production:

  • Intelligent Document Splitting, Reordering, and Merging: Complex document packages and attachments can be automatically classified, separated, organized, and reassembled based on business-specific processing rules, including medical billing scenarios.

  • Strong Straight-Through Processing: The solution demonstrated strong straight-through processing performance during user acceptance testing (UAT), enabling eligible documents to move through claims intake without manual intervention while routing exceptions for human review.

  • Intelligent Matching: Extracted claim and claimant information is validated against Guidewire Claim Center to help confirm claim identity, identify mismatches or ambiguous matches, and reduce manual claim searches.

  • Human-in-the-Loop Exception Handling: Documents that do not meet defined confidence or business-validation criteria are automatically routed for human review, enabling exceptions to be handled without disrupting the broader automated workflow.

  • Strong Extraction Accuracy Across Complex Medical Billing Forms: During the proof of concept, Infrrd demonstrated strong extraction accuracy across a combination of header fields and complex tabular data in medical billing forms, including CMS-1500/HCFA and UB forms. The results demonstrated the platform’s ability to extract both structured field-level information and multi-line tabular data from complex healthcare documents.

Infrrd stood out for its AI-first platform, intuitive human-in-the-loop interface, contextual extraction from complex documents, rapid model development, and enterprise integration capabilities. New Mexico Mutual also highlighted the Infrrd team’s understanding of its requirements and expertise demonstrated during live evaluations. Building on the results of the proof of concept, Infrrd and New Mexico Mutual are now partnering to advance the solution toward production, with the goal of scaling intelligent document automation across claims operations and creating a more efficient, accurate, and scalable claims intake process.

“Our approach to intelligent document processing started with the business problem -understanding where AI could create meaningful value for our teams and the people we serve,” said Roberta De Bruijn, Director of Innovation and Analytics at New Mexico Mutual. “Claims quickly emerged as a priority because of the volume and complexity of the documents our teams manage every day.”

“Our proof of concept with Infrrd demonstrated the potential to automate document intake, indexing, and data extraction while maintaining human oversight where it matters. As we move toward production, our focus is on building a scalable foundation that improves operational efficiency today while creating opportunities for broader innovation and insights in the future.”

About Infrrd

Infrrd is an AI-powered Intelligent Document Processing company helping enterprises automate document-heavy workflows at scale. For over a decade, Infrrd has partnered with organizations to build tailored document automation solutions, combining industry expertise with continuous advances in AI. Infrrd’s work has been consistently recognized by leading analysts, including being named a Leader in the 2026 Gartner Magic Quadrant for Intelligent Document Processing for the second time in a row.

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