Innovative home-based Acute Care at Home™ program helped improve outcomes for more than 1,000 general medicine patients in Brooklyn

BROOKLYN, N.Y., Sept. 16, 2026 /PRNewswire/ — Maimonides Health, Brooklyn’s largest healthcare system, and myLaurel, a leading tech-enabled home-based acute and transitional care company, today announced the one-year results of their strategic partnership. Initially launched in May 2025, the collaboration represents a highly integrated clinical effort that has successfully transformed care delivery for Brooklyn’s frail, elderly, and medically complex populations through myLaurel’s Acute Care at Home™ program, expanding the ability to provide advanced medical care at home by a multidisciplinary care team.

Over the past year, the program has served over 1,200 patients in the comfort of their homes, with an emphasis on a patient population that carries a much higher baseline risk of readmission than the general hospital population. The partnership has equipped patients and caregivers with the necessary skills, tools, and resources for a safe recovery, driving clinical success that extends well beyond the formal 15- to 30-day care transition window through timely in-home clinical interventions, virtual care, diagnostics, and therapeutics.

Data from the first year of implementation shows improved patient outcomes, with a 43% reduction in 30-day readmissions compared to the standard medicine service line and an average patient Net Promoter Score (NPS) of 97, highlighting strong, positive patient satisfaction trends. This translates to more than 1,000 unnecessary readmissions avoided and 2.29 hospital bed days saved per patient. By reducing readmission rates, the initiative has the potential to improve patient outcomes while helping mitigate financial penalties associated with the CMS Hospital Readmissions Reduction Program (HRRP).

“Patients referred to myLaurel represent a higher-acuity population than the average general medicine patient, as reflected by their higher case mix index (CMI), indicating they were at greater risk for readmission at baseline,” noted Sameh Samy, MBBCh, MSA, CPHQ, CSSBB, Chief Quality Officer and VP of Quality Management at Maimonides Medical Center. “Our partnership with myLaurel was associated with a 43% reduction in readmissions among general medicine patients, helping more patients recover safely at home and avoid return hospitalizations.”

“What makes this program so impactful is that we are not simply moving care from the hospital into the home; we are delivering a highly coordinated, clinically integrated model designed around the needs of medically complex patients,” said Regina Tarkovsky, MD, Post-Discharge Acute and Transitional Care Physician Leader at Maimonides Medical Center. “Through timely clinical intervention, close follow-up, and strong collaboration between the Maimonides and myLaurel teams, we have helped patients recover safely at home. These results demonstrate what is possible when clinical innovation is paired with disciplined execution and a shared commitment to patient-centered care.”

The program’s “home-first” mentality and all-payer model creates a seamless bridge between Maimonides’ hospital staff and myLaurel’s physician-led clinical teams. By providing continuous clinical oversight at home, the program addresses the root causes of re-hospitalization and helps patients successfully transition back into the community in the long term.

“Our combined patient-centered approach has driven strong outcomes for the first year of our partnership with myLaurel,” said John Marshall, MD, Executive Vice President for Medical Affairs and Chief Medical Officer at Maimonides Health. “With the success of this program, we’re expanding our reach to ensure even more patients can safely and comfortably recover at home with families and caretakers close by, avoiding lengthy hospital stays and readmissions.”

“We owe the incredible success of this first year to the leadership and collaborative spirit of the Maimonides team,” said Jamie Babcock, ANP-C, myLaurel’s Chief Clinical Officer. “Successfully launching an innovative care model within a major health system requires strong clinical alignment. Maimonides’ providers and administrators did an outstanding job of championing this initiative and integrating our program into their daily clinical workflows. Together, we have enabled many complex patients to recover at home, which the vast majority of individuals prefer over the hospital.”

Building upon the success of the first year, Maimonides Health plans to expand the myLaurel program to additional care sites and targeted specialty service lines within the Maimonides Health network.

About myLaurel 
myLaurel was founded on the belief that a meaningful portion of hospital care can—and should—be delivered in the comfort of home. As a tech-enabled mobile medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home—helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.

Health systems, payers, and provider groups partner with myLaurel to reduce avoidable utilization, lower readmission rates, accelerate throughput, and improve the patient experience—all while maintaining the highest standards of clinical quality and safety. We stand behind our outcomes by putting our fees at risk, demonstrating both accountability and confidence in the results we deliver.

Care is delivered through a physician-led model that combines virtual oversight with in-home clinicians, advanced technology, diagnostics, and therapies. Recognized for innovation and industry leadership, myLaurel has been named to Fast Company’s Most Innovative Companies and the New York Digital Health 100. The company is headquartered in New York City. Learn more at mylaurelhealth.com.

About Maimonides Health

Maimonides Health is Brooklyn’s largest healthcare system, providing more than 1 million patient visits each year through the system’s three hospitals, 1,800+ physicians, and more than 80 community-based practices and outpatient centers. Our system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical–surgical hospital; and Maimonides Children’s Hospital, Brooklyn’s only children’s hospital and only pediatric trauma center.

Maimonides’ clinical programs rank among the best in the country for patient outcomes, including our Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. For additional information, please visit www.maimo.org and follow us on LinkedIn, X, Instagram, and Facebook, YouTube, and TikTok.

Media Contact:

press@mylaurelhealth.com

Tina Lee (Maimonides Health) tilee@maimo.org

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SOURCE myLaurel